The Microsoft 365 Apps (Windows 10 and later) app is not installing the (New) Microsoft Teams (work or school) and (New) Outlook

Michael Osmond 20 Reputation points
2024-06-12T16:56:17+00:00

Hello, I've been looking into our Office 365 apps recently in Intune and while testing new provisions, the Office 365 Business app is not installing the (New) Microsoft Teams (work or school) and (New) Outlook pictured below.
image (6)

Will this app be updated in the future to install the new versions of Outlook and Teams or do I need to remove them and install them separately from now on?

Here is the app configuration in Intune which states the version to install is the latest along with removing other versions.image (3) More information on the app being used and it's type.image (2)

Screenshot from newly provisioned device as of 6/12 showing the old Teams.image (4)

Screenshot from same device as of 6/12 showing old Outlook.image (5)

Microsoft Teams
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A Microsoft customizable chat-based workspace.
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Outlook
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A family of Microsoft email and calendar products.
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Office Management
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Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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Microsoft Intune
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A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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Accepted answer
  1. ZhoumingDuan-MSFT 10,420 Reputation points Microsoft Vendor
    2024-06-13T01:32:55.1733333+00:00

    @Michael Osmond, Thanks for posting in Q&A.

    I have done some research about this issue, here are some suggestions you can refer to fix this issue.

    1.Sync, and wait for a while, then restart the device to check whether Teams and Outlook can install successfully.

    2.Try to unassign the Microsoft Apps and re-assign the Microsoft 365 Apps in Intune.

    3.Troubleshoot the app deployment refer the following link:

    https://video2.skills-academy.com/en-us/mem/intune/apps/apps-add-office365#deployment-details

    4.I find there's changes in Microsoft Teams. New installations of Microsoft 365 and Office 365 will include Teams only if a Teams service plan is in place.

    https://video2.skills-academy.com/en-us/deployoffice/teams-install#feature-and-quality-updates-for-microsoft-teams

    Please check if we have Team service plan. If not, as a workaround, try to deploy the app separately. remove the Teams from M365 Suite and deploy it as a standalone app by Intune.

    5.Please check with us for your region as Teams is not supported in Europe.

    Please try above information, if there is any update, feel free to let me know.

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