CosmosDB Data Explorer is not connecting to my DB account. How can I fix?

Gavin O'Kane 25 Reputation points
2024-06-13T04:23:17.8033333+00:00

Hi,

I having been using my CosmosDB account for over a year without any issue.

I am unable to connect to or view my DB account using the Cosmos Data Explorer. I've tried from the menu option on the portal, and from cosmos.azure.com, with the same result.

I'm using Edge but have tried Chrome with the same result. I'm using Windows and I've also tried a different machine. My colleague is using a Mac and he has the same issue (using different user account obviously).

My role permission is "Owner"

I last used it successfully yesterday and had a windows update overnight (but i've ruled that out due to my colleagues same experience on his account using a Mac)

I have cleared my cache and tried using in-private mode, without resolution.

My account and collections are still in-tact as my application is still picking up the data and I am able to successfully connect using the sunset version (https://cosmos.azure.com/sunset/)

Any further suggestions of what I could try?

Azure Cosmos DB
Azure Cosmos DB
An Azure NoSQL database service for app development.
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Accepted answer
  1. Rico Wang 75 Reputation points Microsoft Employee
    2024-06-13T09:30:26.52+00:00

    Hi Gavin,

    There had been a known issue impacting both Data Explorer and the standalone cosmos.azure.com. A mitigation had been put in place and rolled out globally. Please try again and see if you can access the Data Explorer now.

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  1. ShaktiSingh-MSFT 14,281 Reputation points Microsoft Employee
    2024-06-13T06:33:03.9533333+00:00

    Hi Gavin O'Kane •,

    Welcome to Microsoft Q&A forum.

    As I understand, your CosmosDB Data Explorer is not connecting to my DB account.

    We are sorry to know about this sudden connectivity issue.

    Since you have already tried many options, I would suggest you check below too:

    1). Check via Azure CLI/Powershell command, if you can access your Azure Cosmos DB account.

    2). Check if there are any changes to role assignments or network settings.

    3). Check Azure Service Health to see if there are any ongoing issues with Cosmos DB in your region.

    4). See if there are any browser extensions/plugins hindering Azure Portal's functionality.

    If above does not help, I will recommend you to raise support case so that team can help in deeper investigation of your Cosmos Account and provide solution.

    Let me know if you need any help in doing the same.

    Thanks.

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