How can I get my money back?

Ekviem 23 0 Reputation points
2024-06-15T16:04:00.5666667+00:00

I had disabled my Azure subscription, but $39 was withdrawn from my account. When I click on the refund request in the New support request section, I get this error: "Expedited refund is supported only for subscriptions linked to an active billing profile Submit a support request to get a refund." . How can I fix this? How can I get this money back?

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. TP 82,656 Reputation points
    2024-06-15T16:24:01.8866667+00:00

    Hi,

    Please create a new billing support request using my instructions below. Do not click Request a refund button during the process as you did previously.

    Use this link to start the process:

    https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

    Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. DO NOT CLICK the Request a refund button or any of the recommended options shown.

    In the upper left corner, click Return to support request

    azure support request Return to support request

    Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email within a few minutes and a support engineer should contact you within 1 business day.

    Please click Accept Answer and upvote if the above was useful.

    Thanks.

    -TP