MS Authenticator app tied to my my previous work ID (I’m retired).

Steve Murray 0 Reputation points
2024-06-17T17:51:10.9633333+00:00

When I try to sign in using OneNote, the MS Authenticator app tries to send a notification to my old work phone for Steve_Murray@oxy.com.

I now use Aviatorm35@yahoo.com with phone number 832 288-0963. What can I do to have it send to my current number which is listed in my MS profile for Aviatorm35@yahoo.com?

…Steve

OneNote
OneNote
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
177 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,974 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Philippe Levesque 5,706 Reputation points MVP
    2024-06-17T18:12:49.8066667+00:00

    Hi

    You can check if you change the setting there; https://account.activedirectory.windowsazure.com/proofup.aspx?proofup=1

    In worst case you will need to contact the support, but can you ask your old work team to keep access to the email for the time you change the authentificator email ? That would enable you to reinstall the authentifictor app on your personnal phone.

    0 comments