"Internal system error" when scanning Snowflake in Purview

Arjun Rajagopal 0

Hello,

I've set up a scan for Snowflake database in Purview following the steps . The scan fails when I run it, though, with the following error message:

Internal system error. Please contact support with correlationId:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx System Error, contact support: (119) System error while attempting to launch datascan process. ActivityId: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx )

I'm not sure what is causing this error, and what needs to be done to resolve it. Could you provide some guidance, please?

Additional notes:

I've verified that all the prerequisites were met
I've deleted and re-created the scan, but still receive the same error message

Smaran Thoomu 12,010 Reputation points Microsoft Vendor

2024-06-20T05:20:05.1766667+00:00

@Arjun Rajagopal - I agree that this issue looks strange, and I wasn't able to reproduce this issue. If you have a support plan, could you please file a support ticket for deeper investigation and do share the SR# with us?
Arjun Rajagopal 0 Reputation points

2024-06-20T08:33:00.31+00:00

Were you able to try connecting to Snowflake and test it out?
Daniel Schindler 0 Reputation points

2024-06-20T08:56:48.83+00:00

We are facing the same issue since yesterday.
Before, all scans in Snowflake were working.
Smaran Thoomu 12,010 Reputation points Microsoft Vendor

2024-06-21T07:53:51.89+00:00

@Arjun Rajagopal Thank you for bringing this to our attention. We have identified an internal issue related to your query and have escalated it to our team. An ICM has been created to track the issue, and we will update you on the status once it is mitigated. We apologize for any inconvenience this may have caused and appreciate your patience while we work to resolve the issue.

Please let us know if you have any further questions or concerns.
Arjun Rajagopal 0 Reputation points

2024-06-21T08:09:51.3533333+00:00

Sure, Looking forward to an update quickly. Was this a recent issue or has it been this way all along ?
Smaran Thoomu 12,010 Reputation points Microsoft Vendor

2024-06-26T08:46:01.4233333+00:00

@Arjun Rajagopal We haven't received any update from the internal team. If you have a support plan could you please file a support ticket for deeper investigation and do share the SR# with us?
Daniel Schindler 0 Reputation points

2024-06-26T08:57:05.9033333+00:00

Update from my team:
We created a support ticket (2406210050000713) and the Snowflake scans are working again (at least for us).

I do not know whether the issue got resolved for @Arjun Rajagopal
Arjun Rajagopal 0 Reputation points

2024-06-26T09:44:38.18+00:00

Thanks @Daniel Schindler - I will try again
Smaran Thoomu 12,010 Reputation points Microsoft Vendor

2024-06-27T11:02:57.59+00:00

Hi @Arjun Rajagopal

Did you check it from you side by rerunning the snowflake scans?

1 answer

Smaran Thoomu 12,010 Reputation points Microsoft Vendor

2024-07-01T13:23:47.48+00:00

Hi @Arjun Rajagopal

Thanks for the question and using MS Q&A platform.

The issue has been mitigated. I received an update from my internal team indicating that if we rerun the scans, they should run successfully. If they do not, please let me know.

Hope this helps. Do let us know if you any further queries.

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"Internal system error" when scanning Snowflake in Purview

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