Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,938 questions
This is hell
I can not use the Authenticator any more
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 38%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Daniel Bürckner
35
Reputation points
Hi.
I had to switch smartphones (iPhone) because my old one was not working any more. I restored the iCloud Backup but now I am unable to use the Authenticator to confirm my login attempt. I am writing this post from another MS account I have.
I am the only administrator of a 365 environment. The account is still visible in the Authenticator but requires the scan of a QR code to continue. I can not access this QR code without logging in first. Trying to login via the browser requires me to either confirm the login by using the Auhtenticator app or by using a code (which I also can not generate as the Authenticator requires the QR code first). I am out of ideas and need urgent support with this.
Best regards
Daniel Bürckner
{count} votes
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Taryn Sintzel-Smith 0 Reputation points2024-06-21T21:56:11.51+00:00 I’m in the exact same situation I’m logged out of everything and get use my Authenticator which means I can’t login to my accounts to set up the Authenticator !
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Daniel Bürckner 35 Reputation points
2024-06-28T09:46:57.77+00:00
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 93%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
Global Communication 15 Reputation points2024-06-20T16:48:12.4333333+00:00 -
Daniel Bürckner 35 Reputation points
2024-06-21T15:51:37.3933333+00:00 Indeed. And to add insult to injury, all support options seem to require being logged in into the account I need support with.
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Global Communication 15 Reputation points
2024-06-21T18:19:46.7033333+00:00 This is the 10th day, and I still cannot get in, and there is no support that is assisting. The Microsoft numbers are not working or the machine hangs up on you at once. I called Azure that was a waste of time. The only other option is to purchase a number service package.
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Daniel Bürckner 35 Reputation points
2024-06-28T09:47:08.83+00:00 -
Daniel Bürckner 35 Reputation points
2024-06-28T09:49:37.03+00:00 And yes. Calling one of these Microsoft phone numbers was a complete waste of time. Talking to the telephone computer led nowhere. It always sent me to a password reset page, which of course did not help in resetting the multi factor authentification. I was very happy to finally talk to a real human who was able to comprehend the problem in the linked forum.
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