Hi @
Thank you for reaching out to Microsoft Q&A forum!
I understand the situation you’re facing. Let’s get you back into your Azure account! Here are the steps you can follow:
Check Authenticator App Accounts:
- Make sure no accounts have been added to the newly installed Microsoft Authenticator app.
- If you’re recovering your personal Microsoft account, ensure that you don’t already have a personal Microsoft account set up in the authenticator app.
- Sign in to the Microsoft Authenticator app using your recovery account (the one you used during setup). - This step is crucial to ensure that you don’t accidentally overwrite or erase an existing account. **Recover Account Credentials**: - In the Authenticator app, go to the “Accounts” screen. - Tap the account you want to recover to open the full-screen view. - Tap the tile for the account you’re recovering. - Choose the option to sign in to recover. - [Enter your password and confirm your email address or phone number for additional verification](https://video2.skills-academy.com/en-us/answers/questions/829196/how-to-restore-a-deleted-account-in-authenticator)[1](https://video2.skills-academy.com/en-us/answers/questions/829196/how-to-restore-a-deleted-account-in-authenticator)[2](https://support.microsoft.com/en-us/account-billing/restore-account-credentials-from-microsoft-authenticator-ce53096e-1e1c-4840-9e32-1618bc33cd43).
If you encounter any issues during this process, consider reaching out to the Azure/365 Data Protection team at 866-807-5850. Additionally, for future scenarios, you can create an emergency access account (often referred to as a “break glass” account) in Azure AD to prevent similar lockouts3. I hope this helps you regain access to your Azure account!
Best regards,