Unable to receive email from the rooms /Resources.

IniobongNkanga-8038 296 Reputation points
2024-06-21T21:57:58.7933333+00:00

Hello

 

Please i need your help on this issue. 

 

We are Unable to receive email from the Teams rooms /Resources.

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  1. Xintao Qiao-MSFT 790 Reputation points Microsoft Vendor
    2024-06-24T09:52:31.6666667+00:00

    Hi, IniobongNkanga-8038

    Could you please provide more information so that I can better understand the issue?

    In the meantime, I need to confirm some information with you.

    1.By "email" do you mean the meeting invitation email?

    2.Is that Teams rooms/resources external or internal to your organization?

    3.Is the email being treated as spam?

    4.You can use Message trace in EAC to check the status of the email.

    6.24

    5.Was the email sent successfully? Has anyone received an NDR?

    6.When did the issue occur? Was it by accident or has it always existed? Did you do anything else before the problem happened?

    If you have additional information, please share it with me.