Teams on mac: Powerpoint presenter mode gives empty slide for viewers, on windows it works

Hugo Logmans 11 Reputation points
2020-11-23T13:43:57.35+00:00

Teams on Mac 1.3

When trying to use the presenter mode for Powerpoint, by selecting the Powerpoint presenting window to share, and then choosing the presenter view to move around, the slide is completely white or completely red for the viewers. When using the non-presenter mode it all works fine. Also on Window this perfectly works fine. It fails on two different Macs (Cataline and Big Sur). As they are both up-to-date, I cannot check if an old version does work...

Anybody any idea? Or did it work in the past?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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  1. JimmyYang-MSFT 50,191 Reputation points Microsoft Vendor
    2020-11-24T07:39:40.31+00:00

    Hi @Hugo Logmans ,

    Does anyone else have the same issue in your organization?

    What is your version of Teams client?

    To exclude the issue on Teams client, we recommend you try to login in Teams web client to see if this issue still persists.

    Besides, please try to clean your Teams client cache file and restart it again. For more details, you can learn it from:

    https://www.uvm.edu/it/kb/article/clearing-teams-cache/

    If the response is helpful, please click "Accept Answer" and upvote it.

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