Why does authenticator give an 8 digit code when Norton requires 6 digits

Leigh Ann Halstead 0 Reputation points
2024-06-22T11:10:09.99+00:00

I'm trying to log in to Norton but can't go ahead because of the authentication

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Adharsh Santhanam 2,320 Reputation points
    2024-06-22T17:26:36.67+00:00

    Hello Leigh Ann Halstead, if your Authenticator app is generating an 8-digit code instead of the usual 6-digit code, it's likely due to a time synchronization issue. Here are some ways to fix it:

    1. Check your device's time settings -- Ensure that the time and date on your phone or device are accurate. If they’re incorrect, adjust them to the correct time zone.
    2. Sync the time with the server -- This is as simple as you going to the Settings options on your phone and enabling the "Automatic time zone" option so that the phone can automatically detect your time zone and set it accordingly
    3. Remove and re-add your account -- Sometimes, removing and re-adding your account in the Authenticator app can resolve issues. Remove the account associated with the app, then add it back by scanning the QR code or entering the secret key
    4. Restart your device -- A simple restart can sometimes fix minor glitches. Restart your phone or device and check if the issue persists

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