Unable to recover locked Azure account and still being charged every month

X Z 0 Reputation points
2024-06-22T12:14:49.0166667+00:00

My account has been locked since March 9, 2024, following the purchase of a Skype number. Despite numerous attempts to recover my account, all my efforts have failed. You can reference my case numbers for more details:

SIR18435465

SIR18469277

SIR18529417

SIR18596837

SIR18697944

Recovering my account has been extremely difficult, yet Azure continues to charge me approximately $150 USD each month.

It's impossible to create any Azure support ticket without signed-in, that's why I can only try to ask support from community.

I hope any body from Azure support team can help me to clear all my azure resources and close my Azure account.

Best regards.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Vinodh247-1375 12,506 Reputation points
    2024-06-23T12:45:41.9466667+00:00

    Hi X Z,

    Thanks for reaching out to Microsoft Q&A.

    You can reach out Azure billing and subscription management team by creating a billing support request. Billing support request via Azure portal is free for all Azure customers and doesn't require a paid support plan. Please select 'Billing' under 'issue type' while creating the support request.

    https://azure.microsoft.com/en-in/support/create-ticket

    Please 'Upvote'(Thumbs-up) and 'Accept' as an answer if the reply was helpful. This will benefit other community members who face the same issue.

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  2. Abdul 2,120 Reputation points Microsoft Vendor
    2024-06-24T10:37:09.7166667+00:00

    Hi X Z,

    We appreciate your engagement with us on the Microsoft Q&A forum.

    In addition to @Vinodh247-1375, To resolve your billing issue, please follow these steps to create a support request in the Azure portal:

    • Go to Cost Management + Billing in the Azure portal. Under Billing, click on Invoices and find the invoice marked as overdue or outstanding.
    • Click on the + New support request button. This will open a form where you can specify the details of your issue, Under Issue type, select Billing, and for Problem type, choose Account Management.
    • Clearly explain that your account is locked, and you are unable to access it, yet you are still being charged. Provide any relevant details and screenshots.
    • Proceed to enter all necessary details, verify that your email and phone number are correct,
    • The Azure support team will review your request and get in touch with you to assist in resolving your billing issue.

    Additionally, follow the link - https://video2.skills-academy.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

    FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge. https://azure.microsoft.com/en-us/support/plans/

    If you find this response helpful and it resolves your issue, please consider marking it as “Accepted” or giving it an upvote. This will help others in the community find the solution more easily.

    If you are still facing the issue, please let us know in the comments. We are happy to help you.

    Thank you.