Unable to verify domain for email. TXT record was added to DNS.

Sam Wheat 401

https://video2.skills-academy.com/en-us/azure/communication-services/quickstarts/email/add-custom-verified-domains?pivots=platform-azp#configure-sender-authentication-for-custom-domain

I am trying to follow the document above to configure email for my domain. I have tried at least four times to verify the domain however it does not work. I have added the required TXT record per the instructions. The only error I get is "Could not verify. Click configure to try again". My DNS is hosted by Azure.

Please assist.

Thank you.

Marcin Policht 16,730 Reputation points MVP

2024-06-23T22:15:17.6066667+00:00

You might want to use tools such as https://mxtoolbox.com/TXTLookup.aspx to verify on your own whether the TXT was correctly created. If so, then it's typically just the matter of extra delay

If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

hth

Marcin
Sam Wheat 401 Reputation points

2024-06-23T22:46:51.8033333+00:00

Thank you for this comment. The tool does not find the record. I checked again and it is created exactly as the instructions say to create it: TXT name set to my domain., TXT value copy/pasted - is correct, TTL = 3600. What else can I check?
Sam Wheat 401 Reputation points

2024-06-24T00:35:56.47+00:00

This did not help. What else can I do? Thanks
SnehaAgrawal-MSFT 19,841 Reputation points

2024-06-24T15:13:46.2366667+00:00
@Sam Wheat Thanks for reaching here! Could you please confirm for which domain registrar?

Ensure you have added TXT record for your domain's registrar or DNS hosting provider.

You may refer to the adding DNS records in popular domain registrars table for information on how to add a TXT record for your DNS provider and follow the documentation link for Steps-

Example For Godaddy-

refer to steps mentioned Connect your DNS records at GoDaddy to Microsoft 365

In the Microsoft 365 admin center, select Settings > Domains, and select the domain you want to set up.

Select the three dots (more actions) > choose Start setup.

On the How do you want to connect your domain? page, select Continue.

On the Add DNS records page, select Add DNS records.

On the GoDaddy login page, sign in to your account, and select Authorize. This completes your domain setup for Microsoft 365.

Hope this helps, Let us know.
Sam Wheat 401 Reputation points

2024-06-24T15:39:12.95+00:00

Hello @SnehaAgrawal-MSFT My domain was purchased from a third party however dns services are currently provided by Azure. So, when I added the TXT record to my dns I added it to Azure dns.Regards,

Sam
Marcin Policht 16,730 Reputation points MVP

2024-06-25T00:09:49.1466667+00:00

Run the following command from the Bash session in Azure Cloud Shell in the Azure portal:

New-AzDnsRecordSet -ZoneName "your public DNS zone name" -ResourceGroupName "the name of the resource group containing your public DNS zone" -Name "@" -RecordType "txt" -Ttl 3600 ` -DnsRecords (New-AzDnsRecordConfig -Value "the value of the TXT record you're supposed to create")

Make sure to replace italicized text with the actual values based on your configuration

If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

hth

Marcin
Sam Wheat 401 Reputation points

2024-06-25T12:04:49.4266667+00:00

@Marcin Policht Thank you for that suggestion. However there is already a record named "@" in my dns.

Please escalate this request I need to get email working as soon as possible.

Thank you for your help.
SnehaAgrawal-MSFT 19,841 Reputation points

2024-06-25T12:53:59.3966667+00:00

@Sam Wheat Reached you privately.

Accepted answer

SnehaAgrawal-MSFT 19,841 Reputation points

2024-07-03T14:32:38.97+00:00

Update- Issue is resolved-

Cause: Based on the generated message in the Azure EaaS screen when verifying TXT records for verification the TXT name field was shown as the domain name.

Resolution: After reviewing the TXT record fields in the Azure DNS zone, it was determined that instead of using the domain as the TXT name value it needed the “@” which is conventional for DNS TXT records.

@Sam Wheat Glad to know issue is resolved.

Kindly accept answer as "Yes", so that you can help others in the community looking for remediation for similar issues.
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