After a "successful update" of KB5039212 our computer is broken

Kaitlyn Probst 0 Reputation points
2024-06-24T03:55:32.79+00:00

I allowed the laptop to do the quality update KB5039212 last night and now it won't start up. If I get it to start up after 5 minutes or so of trying to get it into recovery mode it runs for MAYBE 30 seconds with the fan on full blast and just shuts off. I've gotten in long enough to see the update name, and then it died. I got into recovery mode long enough to tell it to uninstall the most recent quality update twice, but it has died before managing to do that both times. I cannot get it to stay on long enough to do anything, somebody please have an answer for this.

Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
4,988 questions
Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
1,004 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Wesley Li 5,960 Reputation points
    2024-06-24T16:24:37.1466667+00:00

    Hello

    This update was released on June 11, 2024, and it addresses a known issue that affects the taskbar. However, it seems like some users have reported problems with this update.

    Here are a few steps you could try:

    Safe Mode: Try booting your computer in Safe Mode. This starts your system with a minimal set of drivers and services. If the system runs fine in Safe Mode, the issue might be with a driver or software.

    System Restore: If you have a system restore point created before the update, you could try restoring your system to that point.

    Manual Update Uninstall: If you can get your system to stay on for a bit, you could try to manually uninstall the update. Here’s how:

    Open Command Prompt as an administrator.

    Type wusa /uninstall /kb:5039212 and press Enter.

    Repair Installation: If the above steps don’t work, you might need to perform a repair installation using the appropriate Windows 11 ISO. This should keep your files and settings intact.

    KB5039212 Wont install - Microsoft Community

    0 comments