OneDrive Shared Folders no longer functioning in Windows File Explorer

Wendy Gordon 10 Reputation points
2024-06-24T05:52:52.5133333+00:00

I access my work files via a Shared Folder in OneDrive. Previously, I was able to access and interact with the shared folder within my Windows File Explorer. About 2 weeks ago, the shared drive in my File Explorer started malfunctioning. Now when I click on the shared folder in my Windows File Explorer this takes me back to the web browser. I have had an IT professional investigate the issue and he and I believe that a recent Microsoft update has inadvertently caused this sync to stop working.

I have seen posts bu other OneDrive users experiencing the same problem in the last 2 weeks but Mircrosoft has not yet posted a solution. I have researched the issue extensively - the only advice given is to 'Add Shortcut to My File' and then click on the sync button. Problem - there is no longer a sync button at either file or folder level anywhere in the web-based OneDrive. The shortcut shows up in file explorer but this just takes you back to the web browser.

Urgently seeking a solution. This is making my work extremely inefficient and almost impossible in some instances.

OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
936 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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3 answers

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  1. Diwas Shrestha 75 Reputation points Student Ambassador
    2024-06-24T11:53:08.0666667+00:00

    Can you make some tweak to these setting in Onedrive settings and check if it works?

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  2. Neuvi Jiang 465 Reputation points Microsoft Vendor
    2024-06-28T08:02:34.6266667+00:00

    Hi Wendy Gordon,

    Thank you for posting in the Q&A Forums.

    Microsoft has acknowledged the issue and is actively seeking a solution.

    Efforts are underway to restore proper access to the affected shared folders. Initial steps include investigating the root cause of the issue and implementing fixes to ensure that the shared folder displays correctly as a folder in File Explorer.

    A full analysis is being conducted to determine the exact cause of the issue. Initial findings indicate that there may have been a configuration error or a recent update that affected the shared folder handling and synchronization process.

    Please wait for Microsoft engineers to fix this vulnerability and then normal work can proceed.

    Best regards

    NeuviJ

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  3. Paulo Henrique 5 Reputation points
    2024-06-28T13:14:10.7+00:00

    This is a global flaw that has been reported for weeks and until now Microsoft has not officially acknowledged the problem and gone public with its retraction. It is no longer possible to synchronize shared folders on Onedrive in Windows Explorer. They show as a shortcut to the internet. In other words, clicking on the folder will not open the files directly, but will instead take you to Onedrive online in the browser. This flaw is impacting thousands of offices that mainly use the "Microsoft Family" or "Personal" license to share files between employees . Because now they can only work 100% through the browser, which completely reduces productivity. And it's not just this problem that was found, Microsoft's services and websites are crashing all the time, several bugs in the processing of files directly in Onedrive were also found, but the worst thing is that Microsoft hasn't fixed this yet.

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