Trial account fee charged despite being ineligible

Anna 0 Reputation points
2024-06-24T11:55:21.9666667+00:00

I created a new account for a trial, but was charged a fee. Later I was informed that I am not eligible for the trial. What can I do about the charged fee? And why am I not eligible?

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  2. SadiqhAhmed-MSFT 40,026 Reputation points Microsoft Employee
    2024-06-25T04:43:01.3333333+00:00

    Hello @Anna Thank you for posting your question on the Microsoft Q&A platform and I apologize for the inconvenience this must have caused you!

    From the details you shared I understand that you are getting an error "You're not eligible for an Azure free account" while signing up for Azure free account. It could be due to the following reasons:

    The email address was used in the past for an Azure free account.

    Could be that the credit card was used for an Azure free account before.

    Could be due to invalid address information, phone number or email address.

    For details refer to the link here: You see the message 'You are not eligible for an Azure subscription'

    If problem, persist you may contact Azure subscription management support team for assistance. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

    Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

    FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

    https://azure.microsoft.com/en-us/support/plans/

    To answer your question about the charges on your free trial:

    User's image

    User's image

    Refer to the FAQ link - https://azure.microsoft.com/en-in/free/free-account-faq

    Hope this helps. Please reply if you have any further questions or need assistance.

    If the response helped, do "Accept Answer" and up-vote it

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