Unable to access my Action Pack benefits and subscription renewal Pages

@J Ross Beasley Thank you for contacting us.

If you are experiencing issues accessing your Microsoft Action Pack benefits and subscription renewal pages, there are several steps you can take to troubleshoot and resolve the issue:

1. Check Account Permissions:

Ensure that you are signed in with the correct Microsoft account that is associated with your Action Pack subscription. Sometimes, issues arise from using multiple accounts or not being signed in with the account that has the necessary permissions.

2. Use the Correct URL:

Access the Action Pack benefits and subscription renewal pages using the correct URLs provided by Microsoft:

Action Pack Benefits: Visit the Microsoft Partner Center using the URL partner.microsoft.com and sign in with your partner account. Navigate to the Membership tab to access your benefits.

Subscription Renewal: For renewal, ensure you are on the official Microsoft Partner Center or Action Pack Renewal page. If you have a direct link provided by Microsoft, use that link to access the renewal page directly.

3. Clear Browser Cache and Cookies:

Sometimes, browser issues can prevent access to certain pages. Clear your browser cache and cookies, or try accessing the pages using a different browser or in incognito/private mode.

4. Verify Subscription Status:

Check the status of your Action Pack subscription. If your subscription has expired or there are issues with payment or renewal, it could affect your access to benefits and renewal pages. Ensure your subscription is active and up-to-date.

5. Contact Microsoft Support:

If you are still unable to access the Action Pack benefits or renewal pages after trying the above steps, contact Microsoft Partner Support for assistance. They can provide specific guidance and troubleshoot any account-related issues you may be experiencing.

• Microsoft Partner Support: Visit the Microsoft Partner Network support page to find contact options for your region or country.

Hope this helps. Let us know how it goes!