owa 2013 cannot read RMS email

sophia wang 0

RMS email can be read from outlook, however, it cannot be read from OWA 2013. why?

Bruce Jing-MSFT 2,070 Reputation points Microsoft Vendor

2024-06-26T07:10:30.67+00:00

Hi，@sophia wang

Thanks for posting your question in the Microsoft Q&A forum.

Looks like the issue is more related to Microsoft Azure, please kindly understand that the Exchange tag here we mainly focus on general issues about Exchange. In order to better solve your problem, I added the Azure tag.
sophia wang 0 Reputation points

2024-06-26T09:47:32.8666667+00:00
thanks for reply. The envirome is not on Azure, it is Exchange 2013 and local RMS server enviroment.

here is the test steps:

create a new test message from outlook 2016, email add rms permission, such as "not allow forwared"

send this rms message to another internal user

recipient can open this message well from outlook client, however, cannot view the email content, there is no attachment.