hi my subscription is disabled due to security reason how do i reenable it?

Joywin Fernandes (40180069) 0

Adharsh Santhanam 3,810 Reputation points

2024-06-25T11:52:52.8633333+00:00
Hello Joywin Fernandes (40180069), here are some of the possible reasons for your Azure subscription to get deactivated.

Expired Credit - If you had been using the Azure free account, you get a Free Trial subscription, which provides you $200 Azure credit in your billing currency for 30 days and 12 months of free services. At the end of 30 days, Azure disables your subscription. Your subscription is disabled to protect you from accidentally incurring charges for usage beyond the credit and free services included with your subscription. To continue using Azure services, you must upgrade your subscription to PAYG.

Spending Limit Reached - Azure subscriptions with credit such as Free Trial and Visual Studio Enterprise have spending limits on them. You can only use services up to the included credit. When your usage reaches the spending limit, Azure disables your subscription for the rest of that billing period. Your subscription is disabled to protect you from accidentally incurring charges for usage beyond the credit included with your subscription. You can choose to remove your spending limit as well.

Overdue Bill - If your bill is past due, resolve the balance by following one of these two articles -- https://video2.skills-academy.com/en-us/azure/cost-management-billing/manage/resolve-past-due-balance and https://video2.skills-academy.com/en-us/azure/cost-management-billing/understand/pay-bill

Credit Card Limit Exceeded - If your bill exceeds your credit card limit, switch to a different credit card or pay byinvoice

Subscription Cancelled - If you’re the Account Administrator or subscription Owner, you can reactivate a canceled pay-as-you-go subscription in the Azure portal

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SadiqhAhmed-MSFT 44,936 Reputation points Microsoft Employee

2024-06-26T11:06:48.51+00:00

@Joywin Fernandes (40180069) Thank you for reaching out to us and sorry for the inconvenience this must have caused you!

It sounds like there was at least one violation of the terms of service. Unfortunately, we are not able to assist with these issues on the forums as you must create a support request and work with the security team.

What should I do if my account is disabled? What should you do if you find that your account has been disabled for a violation of the Terms of Service?

Check your email - For many violations of Terms of Service, you should receive an email sent to the address associated with your Azure subscription that provides additional information so that you can correct the violation. Check your email to see what action needs to be taken. Review the Terms of Service - Make sure that you review the Terms of Service so that you are aware of anything that may constitute a violation and take corrective action: Microsoft Azure Legal Information / Microsoft Azure Offer Details / Azure Terms of Service (you'll need to scroll down a bit) Create a support request - Violations are reviewed by our security team but if you feel that your case needs to be revisited, create a support ticket. You can do this either online or through the portal by searching for Help + support and clicking on Create a support request (Issue type: Subscription management / Problem type: Re-enable my subscription).

Since you are unable to create a support request, I suggest you try the following options:

Twitter : Connect with @AzureSupport on Twitter for answers, support, and to connect with Azure experts. best place to raise a request

Few Customers are using the Microsoft REST api Support Tickets - REST API (Azure Support) | Microsoft Learn to create Support request.

OR

You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.

Hope this helps!

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