Unable to connect azure to existing whatsapp business account

NamrataMahajan 0 Reputation points
2024-06-27T04:45:57.8733333+00:00

Hello,

I am trying to link Azure communication Advanced messaging service to my existing whatsapp account. The account is already using whatsapp webhook which link to my node js application for sending and receiving msg. Now i am trying to link azure communication services with my same Whatsapp Business Account but that account name grey out from dropdown. I don't want to create new account i want to used same account.

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
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  1. Grmacjon-MSFT 17,886 Reputation points
    2024-06-28T19:57:16.17+00:00

    Hi @NamrataMahajan Currently, Azure Communication Services for Advanced Messaging with WhatsApp doesn't allow linking an existing WhatsApp Business Account that's already connected to a different platform using a webhook. This means you cannot directly connect your existing WhatsApp Business Account with webhook integration to Azure Communication Services.

    Here are your options:

    • If you're no longer using the webhook integration and want to switch entirely to Azure Communication Services, you can disconnect the webhook from your existing WhatsApp Business Account. Then, you should be able to connect that account to Azure Communication Services. However, disconnecting the webhook might disrupt your current messaging functionalities.
    • Communication Services allows creating new WhatsApp Business Accounts within the platform. This might be a viable alternative if you're comfortable managing your account through Azure.

    Hope that helps.

    -Grace

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