Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
2,270 questions
Resolve issues with a disabled subscription - No way to contact support
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Oliver Faust
0
Reputation points
Hello, I have the following problem:
Your account or subscription is disabled for security reasons.
We detected suspicious activity or terms of use violations and disabled your subscription to protect the owner of the payment instrument and Microsoft. If you believe this is an error, continue to submit a support ticket with the security team to review the decision.
I suspect it's because the name for the billing address was transferred from my Outlook account back then. However, it only contained the initial and a period for my last name.
I started using Azure yesterday, and shortly after I successfully began making OpenAI requests, they started failing.
In the Azure Portal, I was then shown the above message.
My main problem now is that I can't find a way to reach someone from support.
The global phone numbers lead to a phone bot that directs me to aka.ms/prosupport.
Once there, I start creating a ticket, but when selecting Azure, I'm shown that there's a customized solution for Azure support.
I end up back in the Azure Portal and start the process there. However, it always ends with the message:
Your account or subscription is disabled for security reasons.
We detected suspicious activity or terms of use violations and disabled your subscription to protect the owner of the payment instrument and Microsoft. If you believe this is an error, continue to submit a support ticket with the security team to review the decision.
This message states that I should continue to submit a support ticket to the security team.
However, there's no point where one can continue. This means I'm in a loop that I can't get out of, and there's no way to reach anyone.
I've seen other entries here with the same problem. Microsoft employees always pointed out the way through the portal or via the global phone numbers.
This doesn't help me because I always end up at the aforementioned message.
Please tell me how I can get help here. I urgently need the ability to run OpenAI models in European regions and actually wanted to migrate from AWS to Azure.
Thank you in advance.
{count} votes
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SadiqhAhmed-MSFT 40,026 Reputation points Microsoft Employee2024-06-27T16:27:42.55+00:00 @Oliver Faust Thank you for posting your question on the Microsoft Q&A platform and sorry for the inconvenience caused to you!
It sounds like there was at least one violation of the terms of service. Unfortunately, we are not able to assist with these issues on the forums as you must create a support request and work with the security team.
What should I do if my account is disabled? What should you do if you find that your account has been disabled for a violation of the Terms of Service?
Check your email - For many violations of Terms of Service, you should receive an email sent to the address associated with your Azure subscription that provides additional information so that you can correct the violation. Check your email to see what action needs to be taken. Review the Terms of Service - Make sure that you review the Terms of Service so that you are aware of anything that may constitute a violation and take corrective action: Microsoft Azure Legal Information / Microsoft Azure Offer Details / Azure Terms of Service (you'll need to scroll down a bit) Create a support request - Violations are reviewed by our security team but if you feel that your case needs to be revisited, create a support ticket. You can do this either online or through the portal by searching for Help + support and clicking on Create a support request (Issue type: Subscription management / Problem type: Re-enable my subscription).
To raise a support request, please follow the instructions from this link - - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request
FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.
https://azure.microsoft.com/en-us/support/plans/
Note: The "trick" is: Click on
Return to support requestin the page with the troubleshooting guides. This way you should be able to submit the support request.If you are unable to create a support request, I suggest you try the following options:
Twitter : Connect with @AzureSupport on Twitter for answers, support, and to connect with Azure experts. best place to raise a request
Few Customers are using the Microsoft REST api Support Tickets - REST API (Azure Support) | Microsoft Learn to create Support request.
OR
You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.
Hope this helps!
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