Unable to validate your acccess to benefits

@CHYE ZEE CHING Verify your access with your school administrator. If confirmed you have been provided appropriate access then the best as mentioned by @Sumarigo-MSFT, you would need to contact support.

Referencing a similar issue - https://video2.skills-academy.com/en-us/answers/questions/64052/index.html

HTH

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@Sumarigo-MSFT method doesn't work

I also had contact with the school admin.

@CHYE ZEE CHING Please follow the instructions to raise a support request from the reference link I shared in my previous post.

I also had sent the issue to Microsoft Support yesterday. They had contacted me today to solve my problem but it doesn't work and they also didn't how to solve my problem.

Actually, I need to download Microsoft Visio from Azure to get the product key.
Today, the Support team had created a meeting with me and I had accepted to share my availability for a remote session to help me to access my subscription.
He had guided me step by step to get the resource, but he also fails to help me, then he creates a ticket to Microsoft Office, he thought that a problem with Microsoft Office.
After that, Microsoft Office contacted me and had a result that is the problem with Azure.
Finally, I don't know how can I do now.