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Hi,
I've asked the same question at https://answers.microsoft.com/en-us/msoffice/forum/all/unable-to-successfully-add-bot-as-skype-contact/eddf7c77-7ec1-4f2f-807d-380f338d4543?rtAction=1719646987124, and the specialist suggested that I ask it here.
Currently, my job requires me to develop an intelligent customer service chatbot. Our customers mainly contact our customer service specialists through Skype.
I have seen documents mentioning that after the end of 2019, Skype will no longer support new bot development. However, a post https://www.skype.com/en/blogs/2023-12-skype-third-party-bots/ posted in 2023 mentioned that Skype bots are again supported.
So I tried creating an Azure bot and enabled the Skype channel, but I couldn't successfully add the bot as a Skype contact.
According to https://video2.skills-academy.com/en-us/azure/bot-service/bot-service-channel-connect-skype?view=azure-bot-service-4.0, it mentioned it has to be an existing bot previously connected to Skype. I just want to confirm whether Skype currently only supports existing bots, and newly created bots are not allowed to register and operate?
Thank you very much!
@Yu Ren Ke Yes, existing bots that are published and were/are previoulsy connected to skype can continue to use the skype channel. If you have created a new bot and published it then you would not be able to use this channel with your bot. Thanks!!
According to the reply by romungi, new bots are not allowed to use Skype channel.