I lost my access to Minecraft

Magdalena Rudnik 5 Reputation points
2024-06-30T10:46:23.02+00:00

I bought Minecraft years ago from a gift card. I migrated my Mojang account to my Microsoft account and I could play with no problems for the time being. I played the last time like 2-3 days ago, and now I wanted to play Minecraft again. I can't. Microsoft treats me as if I never bought the game, and I have to buy it once again. That I don't have the needed subscription for it (I do). I am logged in correctly, nothing's my fault in here. It happened out of thing air. Can you solve it please?

Access
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  1. Schneider, Tobias 1,130 Reputation points
    2024-07-01T15:05:16.3533333+00:00

    Hello @Magdalena Rudnik ,

    in this case, I would recommend that you contact Minecraft Support using the following contact form and describe your problem there: https://help.minecraft.net/hc/en-us/request/new

    If this is helpful, please accept the answer. Thank you.

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