My Azure Subscription 4364dd6c-fbc3-44f0-835c-ae830ef2d262 is disabled but still getting charged for it.

kavita sahu 0 Reputation points
2024-07-01T07:44:21.88+00:00

I have cancelled my all subscription but still charged , i tried to raise the support ticket but it is saying that can not request for disabled subscription.

Getting below message for raise ticket.

"Sorry, we couldn't create a support request for this subscription as it may be disabled. Get help for disabled subscriptions at http://aka.ms/AzureSubHelp"

Here also i tried to raise request it is redirecting to the same site where it is saying the same message.

Please help

Thanks

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Mahesh Goud Juvvadi 930 Reputation points Microsoft Vendor
    2024-07-02T10:52:56.2566667+00:00

    Hi kavita,

    Welcome to the Microsoft Q&A forum.

    Based on the information provided by you, I understand that your Azure subscription is disabled which is getting charged and unable to create support request.

    Please create a support request to Azure billing and subscription management team.

    Here is the link you create a support request: https://video2.skills-academy.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

    Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

    https://azure.microsoft.com/en-us/support/plans/

    If you find this response helpful and it resolves your issue, please consider marking it as “Accepted” or giving it an upvote. This will help others in the community find the solution more easily.

    If you are still facing the issue, please let us know in the comments. We are happy to help you.

    Thank you.