How to logout from a microsoft authenticator account from a lost device and login to a new device with same email

Athira Biju 0 Reputation points
2024-07-02T08:55:19.38+00:00

How to logout from a microsoft authenticator account from a lost device and login to a new device with same email. Please help me reset my email account for this.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,489 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,976 questions
0 comments

4 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Nes Matius 0 Reputation points
    2024-07-02T14:02:42.2766667+00:00

    How to logout from a microsoft authenticator account from a lost device and login to a new device with same email. Please help me reset my email account for this.How to logout from a microsoft authenticator account from a lost device and login to a new device with same email. Please help me reset my email account for this.

    0 comments
  2. Robin Sheng-MSFT 1,020 Reputation points Microsoft Vendor
    2024-07-03T02:41:09.99+00:00

    Hi @Athira Biju

    It is recommended that you follow this link to open the Security info page.

    Or you can get to the Additional security verification page by following these steps:

    1. Sign into the Microsoft 365 portal (office.com).
    2. Select your avatar in the top right, then select View account.
    3. Under Security info select Update info.

    After logging in to the Security Information page, select Sign out from anywhere. Or delete the lost device on the Manage Devices page.

    User's image

    If you need more detailed information, please refer to this. Thanks for your understanding and support.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  3. Athira Biju 0 Reputation points
    2024-07-04T03:46:20.35+00:00

    Hi,

    The solution doesn't work for me too since to log in and fix things I need to get the Authenticator on the mobile I lost putting me in a loop - to fix the issue I need to login (using Authenticator on a mobile I no longer have).

    Is there any other way that you can help me by resetting my account and provide me a temporary password to login and can set a new password so that I can access my account?

    0 comments
  4. Athira Biju 0 Reputation points
    2024-07-04T04:11:27.76+00:00

    Hi

    I have logged in to my Microsoft account and checked the devices which I have logged in. But it's not showing my old account in my lost phone to terminate that session. So, what should I do to get access to my old account? Please help me out of this, because it's very urgent for me to login to my account as it affects my work.