New Teams got removed for some users unexpectedly

Vasudevan 0 Reputation points
2024-07-02T09:51:54.21+00:00

Hi all,

The New Teams application got removed from few devices in our environment without the user initiating the uninstall. What could have caused the Teams app to get removed/break? We noticed from the event viewer logs that the new Teams app regularly searches for updates. Moreover, we noticed that the cumulative updates got installed on these devices right before Teams got uninstalled. Could the monthly updates and Teams auto-updates cause the New teams app to break or get removed? Please let us know if there could be any other reasons for this.

Thank you.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. LiweiTian-MSFT 19,015 Reputation points Microsoft Vendor
    2024-07-03T01:49:02.73+00:00

    Hi @Vasudevan

    First, contact your administrator to ensure that the appropriate Teams update policy is assigned to the user in the Teams admin center. User's image

    You can also try to re-download Teams for the user in the following ways:

    To install new Teams on a single computer with many users, follow these steps:

    1.Download the .exe installer. If you have downloaded this file previously confirm you have the latest version by comparing the properties on each file.

    2.Open the Command Prompt as an Admin.

    3.At the prompt enter: .\teamsbootstrapper.exe -p

    4.A success or fail status displays. If you receive an error, learn more at Common HRESULT values.

    To deploy this installer to a group of computers, or your entire organization, follow these steps:

    1.Download the .exe installer. If you have downloaded this file previously confirm you have the latest version by comparing the properties on each file.

    2.Use Intune, Microsoft Endpoint Configuration Manager, Group Policy, or third-party distribution software, to distribute the installer to your target computers.

    3.Run the installer on each computer. If none of the above methods work, try the methods in this document.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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