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Unable to add account in outlook in Mac computer
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 76%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI8%3C/text%3E%3C/svg%3E)
IniobongNkanga-8038
296
Reputation points
Hello
Please i need your help on this issue.
One of my customer is unable to add account in outlook in Mac computer error says account exist already. If he signs into Windows system with the same account it shows the account is there i.e. we can see the account.
If he signs into outlook web we can still see that the email account is there meaning it has actually been added But does not show up in outlook in the Mac computer.
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 11%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
ChristyZhang-MSFT 22,071 Reputation points Microsoft Vendor2024-07-03T06:57:33.7366667+00:00 Hi @IniobongNkanga-8038 ,
Welcome to our forum!
Would you please provide a screenshot of the issue for our better research? (In order to avoid privacy leakage, please remember to hide your personal information.)
Generally, the account list will show as the below image. Please check if the account is listed.
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ChristyZhang-MSFT 22,071 Reputation points Microsoft Vendor
2024-07-05T02:02:18.2133333+00:00 Hi @IniobongNkanga-8038 ,
I am writing to see how everything is going on with this thread. Should you need more help on this, you can feel free to post back.
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