Unable to mound Azure File share to my local machine throws error 67

Yasila 20 Reputation points
2024-07-03T16:08:40.8166667+00:00

Unable to mount Azure Fileshare to my local machine wit the following eror.

[ERROR]: Map drive failed and Net use returns the error: System error 67 has occurred. The network name cannot be found.

netuse-err.txt

AzFileDiag-07-03-2024_23-37-26.txt

I have attached the result of powershell script "AzFileDiagnostics" execution.

Azure Files
Azure Files
An Azure service that offers file shares in the cloud.
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  1. Nehruji R 4,216 Reputation points Microsoft Vendor
    2024-07-05T04:34:07.4433333+00:00

    Hello Yasila ,

    I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this!

    Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer. Accepted answers show up at the top, resulting in improved discoverability for others.

    Issue: Customer unable to mount Azure Fileshare to my local machine.

    Error Message: System error 67 has occurred. The network name cannot be found.

     

    Cause: Antivirus (Bitdefender) blocking the connection.

    Solution: After uninstalling the antivirus, the issue got resolved.

    2 people found this answer helpful.
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  1. Manu Philip 17,266 Reputation points MVP
    2024-07-03T17:02:54.8366667+00:00

    Hello,

    I have prepared a blog article as below. Please check, if it helps you to follow the instructions correctly and resolve the issue

    https://www.azureonline.in/use-an-azure-file-share-with-windows/

  2. Nehruji R 4,216 Reputation points Microsoft Vendor
    2024-07-04T07:24:25.09+00:00

    Hello Yasila,

    Greetings! Welcome to Microsoft Q&A Platform.

    I understand that you are having issues with mounting your file share where you get the error: “System error 67 has occurred. The network name cannot be found” usually occurs when the network path is not found, or the network name is incorrect.

    System error 67 can also occur if port 445 outbound communication to an Azure Files datacenter is blocked. I would suggest you go through this document regarding solving Port 445 blocked error, also refer this troubleshooting doc.

    To see the summary of ISPs that allow or disallow access from port 445, go to TechNet.

    To check if your firewall or ISP is blocking port 445, use the AzFileDiagnostics tool or Test-NetConnection cmdlet.

    To troubleshoot this issue, you can try the following steps: Verify that the network path is correct, and that Azure File Share exists. You can do this by navigating to the Azure portal and checking the storage account and file share.

    Ensure that the correct credentials are being used to access the Azure File Share. You can try using the storage account name and key to authenticate the connection.

    Check if the SMB protocol version, authentication, and encryption settings are configured properly. You can refer to the following link for more information on SMB security settings: https://docs.microsoft.com/en-us/azure/storage/files/storage-files-smb-security.

    Ensure that the firewall settings are configured properly to allow traffic to and from the Azure File Share. You can refer to the following link for more information on firewall settings: https://docs.microsoft.com/en-us/azure/storage/files/storage-files-networking-overview,https://video2.skills-academy.com/en-us/azure/storage/file-sync/file-sync-networking-overview.

    Hope this answer helps! Please let us know if you have any further queries. I’m happy to assist you further.

    Please "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.