Mailbox Management

Fahel Sawant 20 Reputation points
2024-07-05T13:29:13.19+00:00

Hi,

We have n number of shared mailbox for different customers with limited people to manage as workflow is less.

E.g. 10 mailboxes assigned to one person.

Looking after 10 mailboxes at a time is not possible, hence we thought of forwarding all the emails to one mailbox so that the person can go through it and don't miss any. however, when he replies to one of the emails, "From" is by default selected as the common mailbox as default.

What i want is, when i do reply all, Outlook should automatically pick "from" to which the actual email is received, instead of default mailbox.

I tried setting up rule or scripting via VBA, but it is not helping, please suggest we can Automate this or any other solution.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Faery Fu-MSFT 18,176 Reputation points Microsoft Vendor
    2024-07-08T05:59:21.5433333+00:00

    Hi @Fahel Sawant ,

    Agree with michev, currently, it is not feasible to use Outlook's built-in functions to get what you need. It is recommended that you post in the dedicated Office Development forum or Power Automat forum to get more professional help.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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  1. Vasil Michev 99,661 Reputation points MVP
    2024-07-05T15:41:10.4666667+00:00

    If you want to be able to select the "correct" address each time, the shared mailbox must be added to Outlook as additional account. Based on your description, this is not what you are after, so instead you should look for a solution based on VBA, or a custom add-in. No built-in functionality can help you with that.

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