Security PIN Generate for Azure Backup

Pensar - Pensar Informática 0

Hello,

trying to get the a PIN using the Security PIN Generate, but always i get the result "Loading ...", and the PIN isnt generate.

Maybe somebody can help me ?

thanks

Alex

SadiqhAhmed-MSFT 40,446 Reputation points Microsoft Employee

2024-07-08T09:38:33.37+00:00

@Pensar - Pensar Informática Thank you for contacting us through Microsoft Q&A platform. Happy to help.

From your post I understand that you are trying to generate a security pin and the page just keeps loading.

Please try the following suggestions:

Refresh the page and then try the steps to generate security pin or clear cache, browser history and try.

Please ensure you are using an updated version of Azure backup solution (MARS, MABS) per the guidance in the link - https://support.microsoft.com/en-us/topic/mandatory-update-for-azure-backup-for-microsoft-azure-recovery-services-agent-411e371c-aace-e134-de6b-bf9fda48026e

If none of these step's help, then based on the type of backup solution you are using, you can look for any logs that might help you understand the cause of the issue.

Hope this helps!