OneDrive for ask for credentials after reboot

Mahmoud Alwakeel 0 Reputation points
2024-07-07T09:49:24.4833333+00:00

We have a policy to reboot all devices after working hours however next day when user sign in to his one drive account the system is asking his credential again, is this the normal behavior for the system or can it be configure to login without asking for credential

also we user SharePoint and we installed OneDrive module on it and integrate SSO in azure with our SharePoint

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jiajing Hua-MFST 7,625 Reputation points Microsoft Vendor
    2024-07-08T06:13:01.74+00:00

    Hi @Mahmoud Alwakeel

    You may go to OneDrive Settings > Sync and backup, make sure "Start OneDrive automatically when I sign in to Windows" is enabled.

    If users are still being asked to sign in to Office apps after reboot. I suggest you try the followings:

    • Press Windows Key and Enter Credential Manager -> under Windows Credentials -> Look for all Microsoft Office related credentials, click Remove button, remove them one by one.
    • Press Windows key and enter Email and accounts - click add Microsoft account to add your organizational account.

    Besides enabling silent configuration will be helpful, but please note, silent account configuration won't work on devices for users who require multi-factor authentication.

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