Wrong Icon of the Teams app/list in sidebar

Ivan Bútora 26 Reputation points
2024-07-08T01:47:05.5333333+00:00

For about a week or two, the icon of the "Teams" app/list in the left sidebar is not showing properly - instead of the original icon, I just get a strange square.

Two screenshots follow:

Screenshot 1Screenshot 2

I am using the classic Teams client on Windows 7 x64. I originally thought this issue could be related to the update to the latest version. However, I uninstalled Teams and installed an older build (1.7.00.13456) to check, and the icon is still bad.

I understand the classic client is now no longer supported. Nonetheless, I have never encountered this before and it is visually rather annoying.

I wonder what could be causing this issue?

Thanks for any advice!

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  1. LiweiTian-MSFT 19,165 Reputation points Microsoft Vendor
    2024-07-11T07:01:43.0166667+00:00

    Hi @Ivan Bútora

    Great to know that the issue has already been resolved and thanks for sharing the solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that the question author cannot accept their own answer. They can only accept answers by others, I'll repost your solution in case you'd like to Accept the answer.

     

    Case Title: Wrong Icon of the Teams app/list in sidebar

     

    Issue Symptom: the icon of the "Teams" app/list in the left sidebar is not showing properly - instead of the original icon, I just get a strange square.

     

    Resolution: As Teams is currently migrating to New Teams, Teams Classic may experience some temporary issues. This issue will be automatically fixed after waiting for a while.

     

    Thanks for your understanding and support.

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  1. LiweiTian-MSFT 19,165 Reputation points Microsoft Vendor
    2024-07-08T05:47:33.8666667+00:00

    Hi @Ivan Bútora

    Currently, the classic version of Teams has been discontinued, which may cause some problems. To avoid this problem, we recommend that you upgrade to New Teams.

    You can also try clearing the Teams desktop client cache to see if the problem is solved:

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    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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