Hi @vrk ,
EAM feature is in public preview which means the support we offer is limited and we do not recommend deploying the feature in production. As best effort you can try these steps:
- Check that the configuration on our side is correct as per article How to manage an external authentication method (EAM) in Microsoft Entra ID (Preview) - Microsoft Entra ID | Microsoft Learn.
- Involve the 3rd party support team to check if configuration on their side is correct.
- If the configuration is correct on both parts please collect a Fiddler trace during the issue, reproduce it, and review the failed sign-in event.
If you still face the issue, you can reach out to me at AzCommunity@microsoft.com ("Attn: Marilee Turscak | AADSTS500126") and include your subscription ID, the fiddler trace, and a link to this thread, and I can open a one-time free support case to look into this.
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