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39,088 questions
Cannot register new authenticator on a new phone
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 9%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Robin Ball
20
Reputation points
The problem is that I broke my phone and have had to set up a new Authenticator install on my new phone.
There seems to no way to login without 2 factor authentication but I can’t reset it or regenerate the QR code without logging in, which I cannot do. When you click 'I can't use the Authenticator it just asks you for the Authenticator code in an endless loop.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 92%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Roy Li - MSFT 33,166 Reputation points Microsoft Vendor2024-07-08T09:51:49.6+00:00 The Microsoft Partner Center tag only handles questions about registering a developer account and publishing apps to the Microsoft Store. Your question out of the scope of the tag.
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