A server restarted after installing updates even with no Maintenance Window configured

Thiago B Andrade 76 Reputation points
2024-07-08T13:39:48.66+00:00

Hello,

Our SCCM version is 2309.

I have the following scenario: Collection Group 4 is nested in the Collection Group 1. CG1 has a maintenance window configured for Saturday 22/06 (22:00) until Sunday 23/06 (05:00) with no recurrence.

I deployed a Windows Update to CG1 with the following settings:

  • Required;
  • Available time: 22/06 (22:00)
  • Deadline time: 22/06 (22:00)
  • Deadline behavior: Software Updates checked and System Restart (if necessary) UNCHECKED

All the systems members of CG1 applied the updates correctly and as expected. But, in the following weeks, we noticed some systems did not. So, after further analysis, I discovered that CG4 had a misconfiguration related with one of the queries. So, i corrected the query and, of course, some systems were loaded in the CG4 and, consequently, to CG1 where the deployment was applied.

After some hours, we noticed that some servers restarted, the same systems that were added to the collections. I searched SCCM looking the reasons that allowed the servers to be restarted. There were no Maintenance Windows applied to allow any reboots during working hours.

But, the logs say that a Service Windows of type 4, although I haven't found any Service Window ID, was founded as you can see in the second image:

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I reproduced the same configuration in the lab and the server did not restarted. Following are the images from the logs:

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So, my question is: Could someone explain to me why that restarted was allowed and executed even with no Maintenance Window configured?

Regards,

Thiago

Microsoft Configuration Manager
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Accepted answer
  1. AllenLiu-MSFT 44,496 Reputation points Microsoft Vendor
    2024-07-09T02:51:05.59+00:00

    Hi, @Thiago B Andrade

    Thank you for posting in Microsoft Q&A forum.

    If a server restarted after installing updates even with no Maintenance Window configured, it is possible that the deployment was set to ignore the maintenance window. You can check the UpdatesDeployment.log file and the MaintenanceCoordinator.log file to see if the deployment was set to ignore the maintenance window.

    Additionally, you can view the deployment properties in the Configuration Manager console to check whether the deployment is set to override maintenance windows. If the deployment isn't set to override maintenance windows, but the client logs suggest that the deployment did override maintenance windows, review the audit status messages to check whether the deployment was modified by someone.

    For the details:

    https://video2.skills-academy.com/en-us/troubleshoot/mem/configmgr/update-management/troubleshoot-software-update-deployments#you-experience-unexpected-reboots-or-updates-are-installed-outside-a-maintenance-window


    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Add comment".


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  1. Thiago B Andrade 76 Reputation points
    2024-07-11T13:11:27.2433333+00:00

    Hi AllenLiu.

    Ok, anyway, thanks for your support.

    Regards,

    Thiago

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