I can't create a Certification profile

G Francois 5 Reputation points
2024-07-08T18:23:48.4+00:00

Hello,
I cannot registered for an exam b/c I keep getting this message in screenshot

  • The Certification Profile is moving to the Learn Profile. As a result, we have paused the creation of new Certification Profiles. Please create a Learn Profile by going to https://video2.skills-academy.com

When I got to go Profile > Credentials > then click Certification Profile, not account is found

I've added all accounts under Account Management and I still cannot go through with registering for an Exam

I've done all troubleshooting (restart computer/browser, Incognito, clear cache/cookies, connected all accounts, re-login and followed all troubleshooting.

Please help, thank you

Gen

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  1. Andreas Baumgarten 109.1K Reputation points MVP
    2024-07-08T18:50:01.51+00:00

    Hi @G Francois ,

    Microsoft Certification / Exams is currently not supported in the Q&A forums.

    Maybe one of the links is helpful:

    Microsoft Training & Certification is supported on their own forums:

    Microsoft Training Support Forum

    Microsoft Certification - Exam Registration/Scheduling

    Microsoft Certification - Profile/MCID Assistance

    It's possible to ask questions by clicking on "Get Started" -> "Ask a Question"

    or "Ask a new question >" and Learn/Cert Moderators will help you.

    Pearson VUE Support:

    Pearson VUE - Customer Service

    Pearson VUE - Chat

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards

    Andreas Baumgarten

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