Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
847 questions
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Shall I use PSTN Inbound calls for Contact centre for customer inquire like Customer calls the PSTN Phone Number and then Use Job routing to connect the PSTN call to our agent in WebApp(VOIP)
Hello @Soundhar M Yes, using Azure Communication Services (ACS) with PSTN Inbound Calls and Job Routing is a very suitable solution for your contact center scenario.
Here is a general workflow:
Best,
Grace