Hi Robert Desbiens,
Thanks for reaching out.
This is expected behavior by design as of now. In sign in page, if customer will not be able to sign in due to any reason, can't access your account is redirect to password reset page.
I checked at my end, and it is redirecting me to password reset page only. Could you please confirm to which page you are redirecting to while clicking on "Can’t access your account?
There is a company branding to customize the sign in experience, although, we currently don't have this feature in the UX portal yet.
https://video2.skills-academy.com/en-us/entra/fundamentals/how-to-customize-branding
The Microsoft Entra External ID is a fresh addition to the Microsoft Entra suite where lot of features evolving with time. There are changes
I would suggest you post this idea at the Azure Feedback Portal, which is monitored by the product team for feature enhancements.
Thanks,
Shweta
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