Teams calling issues with Sales Force CRM System

Iniobong Nkanga 2,036 Reputation points
2024-07-10T00:36:03.92+00:00

Hello 

Please i need your help on this issue .

Since updating to the new version of Teams users cannot make calls by clicking a phone number on the Sales Force CRM system.

Previously when a user clicked the phone number on the Sales Force system Teams would open and dial the number..

For example here is the Sale force CRM System. When they click on the phone number as shown:

User's image

They get the following error:

User's image

When they click on the phone number on the Sales Force CRM System it will redirect them to teams to call the user. 

 

This happened when Teams updated to the new version. So i don't know if it is a problem with the New Teams. 

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A Microsoft customizable chat-based workspace.
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  1. LiweiTian-MSFT 19,165 Reputation points Microsoft Vendor
    2024-07-10T02:25:03.3166667+00:00

    Hi @Iniobong Nkanga

    We apologize for the inconvenience. According to our research, some users are currently facing the same problem.

    This may be a temporary problem caused by Teams update. To better help you, we recommend that you contact the administrator to report the problem in the M365 admin center.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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