Amazon Connect

We are using AWS Connect tool https://aws.amazon.com/pt/connect/ =81673=82067=and would like to know it there is something similar we can use on AZURE to this toolWe are using AWS Connect tool https://aws.amazon.com/pt/connect/ =81673=82067=and would like to know it there is something similar we can use on AZURE to this tool

Hi @Nithaambani , yes, Azure has a similar tool to AWS Connect called Azure Contact Center. Azure Contact Center is a cloud-based solution that provides a set of tools for building and managing contact centers. It includes features such as automatic call distribution, interactive voice response, and workforce management.

Azure Contact Center is built on top of Azure Communication Services, which is a set of APIs and SDKs that enable developers to add real-time communication capabilities to their applications. Azure Contact Center provides a set of pre-built templates and workflows that can be customized to meet the specific needs of your contact center.

Please let me know if you have any questions and I can help you further.

If this answer helps you please mark "Accept Answer" so other users can reference it.

Thank you,

James