Why my printer does can't print?

MariaH 6 Reputation points
2020-12-01T18:50:28.84+00:00

I have HPDeskJet 2130 printer which does not want to print. I thought maybe the problem is ink but printer copied documents without any problems and when it comes to printing it simply does not work. i got two cables with printer and one of them fits in my laptop idealy. I am trying to fix this for months and asked a Professional for help and he said I need some sort of another cable but I have no idea what kind of cable. What do you think? What is the problem? Thank you for you response.

Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
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  1. Jenny Yan-MSFT 9,336 Reputation points
    2020-12-02T05:23:52.937+00:00

    Hi Maria,
    Several questions help to better understand your issue:
    1.What are the cables that are used for your printer? Network cable or USB cable used to connect computer and printer?
    You could also confirm with the professional, which kind of cable referred to. Any special requirements needed?

    2.When you failed to print, is there any error message showed in your laptop or the screen of printer?

    3.Please open the device manager in the search box of windows and navigate to printer, check the driver update of the printer you used.
    44227-image.png

    4.Navigate to Control Panel\Hardware and Sound\Devices and Printers, right click the printer and choose
    44228-image.png

    Hope this helps and please help to accept as Answer if the response is useful.

    Thanks,
    Jenny

    1 person found this answer helpful.
  2. Philippe Levesque 5,796 Reputation points
    2020-12-02T18:13:07.363+00:00

    Hi

    What cable are you using with it ? You need a USB cable to make it work for that model.

    A cable like that; 44506-61p0wr5km4l-ac-sl1020.jpg

    1 person found this answer helpful.
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