Email Communication Service

samo 20 Reputation points
2024-07-17T11:09:23.4633333+00:00

Hi,

Some of the emails are on the managed suppression list. What is the procedure for removing emails from this list?

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
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  1. SnehaAgrawal-MSFT 21,346 Reputation points
    2024-07-22T13:24:52.4633333+00:00

    @samo Thanks for reply! Currently, we don’t have a feature that allows customers to remove hard bounced emails from the list. However, this functionality is in our backlog, but we don’t have an ETA for it yet.

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  1. SnehaAgrawal-MSFT 21,346 Reputation points
    2024-07-18T10:02:59.66+00:00

    @samo Thanks for asking question! Email addresses are automatically removed from the managed suppression list when no email send requests are made to the same recipient within the designated lease time frame.

    After the lease period expires, the email address is removed from the list. If any new emails are sent to the same invalid recipient, Azure Communication Services starts a new cycle by making another delivery attempt.

    Check- https://video2.skills-academy.com/en-us/azure/communication-services/concepts/email/sender-reputation-managed-suppression-list#managed-suppression-list

    If you still see to remove an address from the suppression list, create the SuppressionListAddressResource as shown in the previous code samples and call the Delete method.

    suppressionListAddressResource.Delete(WaitUntil.Completed);

    Also Suggest you refer this official doc link- https://video2.skills-academy.com/en-us/azure/communication-services/quickstarts/email/manage-suppression-lists

    Hope this helps-

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