Azure grant claimed but didn't receive email to activate credits

Michal Veselý 5

We are a non-profit organization. We were able to claim 2000$ credit with Grant start date: 7/2/2024**.** But we haven't received any e-mail to activate credit. When I log to Azure portal, the subscription is not listed there.

I'm following this tutorial: https://regale.cloud/microsoft/play/198/azure-credits-en-us#/0/0

What should we do?

Michal Veselý 5 Reputation points

2024-07-17T21:31:11.49+00:00

When I follow the link to Microsoft sponsorship portal: https://www.microsoftazuresponsorships.com/Balance it only says this:

This account does not have an active Sponsorship. (but I'm logged by the same credentials as on nonprofit.microsoft.com where it says that "Azure grand claimed")

Thank you. I will contact nonprofit support.
SadiqhAhmed-MSFT 44,021 Reputation points Microsoft Employee

2024-07-17T21:33:48.99+00:00

@Michal Veselý Let us know how it goes!
Michal Veselý 5 Reputation points

2024-07-17T21:34:53.7366667+00:00

I was able to find the e-mail for Activating credit in my Outlook.

Thank you!
SadiqhAhmed-MSFT 44,021 Reputation points Microsoft Employee

2024-07-18T10:16:35.4866667+00:00

@Michal Veselý Glad to know that you were able to find the email.

Thanks for the update!
Michal Veselý 5 Reputation points

2024-07-19T17:36:46.19+00:00

I was able to go through the second step "Activating your Azure credits" but under Subscriptions in Azure I can't see and "Microsoft Azure Sponsorship".
SadiqhAhmed-MSFT 44,021 Reputation points Microsoft Employee

2024-07-22T16:47:14.4133333+00:00

@Michal Veselý Please contact - Microsoft nonprofit support if they cannot help you further, then reach out to Azure billing and subscription management support by raising a support ticket. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

https://azure.microsoft.com/en-us/support/plans/

1 answer

SadiqhAhmed-MSFT 44,021 Reputation points Microsoft Employee

2024-07-17T20:22:26.76+00:00

Hello @Michal Veselý Thank you for contacting us through Microsoft Q&A platform. Happy to help!

Based on the information provided I understand that you were able to claim 2000$ credit with Grant but haven't received any e-mail to activate credit. I recommend you follow this guide - https://learn.goodhearttech.org/microsoft-365/microsoft-365-nonprofit-setup/how-to-claim-usd2000-in-annual-azure-credits-for-your-nonprofit#checking-your-azure-grant-balance the detailed instructions should help you activate your credits. If problem persist, contact Microsoft nonprofit support.

Hope this helps. Let us know how it goes!

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Azure grant claimed but didn't receive email to activate credits

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