Authenticator missing as save method for passkey on Android

Roy 15 Reputation points
2024-07-18T11:21:56.6466667+00:00

Hi,

I'm trying to setup Androids for passkeys within the authentication options of users. I am aware of the minimum Android version 14, and Authenticator up to date with Usage Data enabled and the Authenticator app enabled at service providers (under Passwords, Passkeys & Autofill).

Now for most users, it works when using Authenticator as save location for the passkey. But for a few users (Android 14, newest Authenticator app, Authenticator enabled) it does not show up as a save location for the passkeys.

What can I do to solve this?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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