Issue with deploying/reporting from Company portal

Borislav Vitanov 81

Hello everyone,

I have really strange issues by deploying Company portal.

The first it looks like there is a difference between results by apps and by devices. For example, I have 2 computers - when I check the installation using Intune - Apps - Company portal, it shows failed, when I go to devices - select device - managed apps, it shows installed.

test1 The second issue is with the error codes. I have some error codes which are missing in the https://video2.skills-academy.com/en-us/troubleshoot/mem/intune/app-management/app-install-error-codes

For example:

test2

Another example is:

By Apps I've exported the report and it shows Error 0x800704CF.

As well you can see that last check-in was days ago but Intune portal by Apps is not updated. And I'm using Google chrome in incognito, but with Edge it was the same.

All computers are Hybrid joined, Windows 10 22H2

Does someone have an idea what is wrong?

Thanks in advance

1 answer

Crystal-MSFT 47,536 Reputation points Microsoft Vendor

2024-07-19T02:04:35.8566667+00:00
@Borislav Vitanov, Thanks for posting in Q&A. From your description, I know there are two computers have issue when deploying company portal. From the screen shots, it seems the application is installed successfully on 6/24/2024. Lately, it seems there's update for the application, but it is failed to install the update version. As the original is installed, we may see the app shows installed under managed app.

For the error code, based on my researching, iI don't find the detailed description. Maybe it is a general error.

For the company portal, could you confirm if it is deployed via Microsoft Store new app type in Intune?

If yes, please check the following information:

Is there any device working well? If yes, please check if there's any difference between the working device and not working device.

Please confirm if winget is installed on device using command winget to verify.

Please confirm the winget version on device, we could use command winget version to verify.

Please confirm whether winget could install Company Portal successfully, we could use command winget install 9WZDNCRFJ3PZ.

Follow the link below to troubleshoot the issue to see if there's any more finding we can find.

https://techcommunity.microsoft.com/t5/intune-customer-success/troubleshooting-the-microsoft-store-and-microsoft-intune/ba-p/3750341

If there's any update, feel free to let us know.

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Borislav Vitanov 81 Reputation points

2024-07-19T09:33:32.8966667+00:00

Hi @Crystal-MSFT

yes, on most computers, 100+ everything went fine only on couple there is a problem - as system and user.

yes, it is created over Microsoft Store app (new)

we don't use winget, I mean, we don't deploy with winget.

yes, it is strange, cause it shows that it is installed but at the same time on the general page, it shows failed. I mean, in the general page with all computers it shows with status failed but when I get in the details, it shows installed.

You mean that Company portal was installed and when tried to install the next version, then it failed? I can't see it in the screenshot.

This is how it looks the original report:

all these codes and errors, I couldn't find information about them.

Thanks

Crystal-MSFT 47,536 Reputation points Microsoft Vendor

2024-07-22T02:03:48.1466667+00:00

@Borislav Vitanov, Thanks for the reply. From your description, I know the app is deployed via Microsoft store new.

After checking the app, I find it is UWP type app. Store UWP installers are downloaded and installed using the Microsoft Store. Please check the following logs to see if there's any more finding with our issue.

For my guess, we can check on one working device and one not working device to see if the version on the two devices is different.

Borislav Vitanov 81 Reputation points

2024-07-23T08:17:54.5+00:00

Hi @Crystal-MSFT

ok, let me try to find a failed device and check the logs. Meanwhile, do you have explanation why Intune shows different results?

when I check over Apps - it shows failed

when I check over the device - it shows installed

I find this pretty strange.

Thanks

Crystal-MSFT 47,536 Reputation points Microsoft Vendor

2024-07-24T01:48:37.3566667+00:00

@Borislav Vitanov, Thanks for the reply. For the inconsistency on the affected device, could you check the app version to see if it is with the same version as the working device.

Borislav Vitanov 81 Reputation points

2024-07-25T14:39:38.6966667+00:00

Hi @Crystal-MSFT

I've checked Intune again and found something interesting - 3 different results.

Company Portal is installed as no user (this should be system) and as casual user who is using the computer

Company Portal is installed only as no user, by casual user failed

Company Portal is installed not as no user but as casual user.

and in this case I have multiple results from one pc.

in all cases, the version installed on the computer is the version I've deployed over Intune.

Thanks

Crystal-MSFT 47,536 Reputation points Microsoft Vendor

2024-07-26T05:05:50.63+00:00

@Borislav Vitanov, Thanks for the reply. it can be that the app is assigned to device group, then any user logging this device will try to install the app.

Borislav Vitanov 81 Reputation points

2024-08-01T12:32:11.7533333+00:00

Hi @Crystal-MSFT

ok, but it makes no sense to install as system and then failed as user, or to install as user and failed as system. In general, it is set to be installed on all devices without limitations.

I found a powershell script to analyze logs but didn't have time to test.

Best regards

Crystal-MSFT 47,536 Reputation points Microsoft Vendor

2024-08-02T02:08:42.59+00:00

@Borislav Vitanov, Thanks for the reply. For the app assignment, when it assigns to device group. and at the time when the device receives the app, it will check current logging in user. If none user is logging in, then the UPN under the device status of the app will show as system account. If it has user login, then it will show the logging user.

For the install behavior, it means which account we use to install the app. So they are different.

Borislav Vitanov 81 Reputation points

2024-08-05T12:46:10.77+00:00

Hi @Crystal-MSFT

yes, this is what I know as well, but I always thought that if a software is installed as system then it should appear as well by the user. In general, it is strange a software to install successfully as user and to fail as system, although we are talking about the same software. I can't check currently all the PCs with such behavior but I find such behavior not normal.

Thanks

Borislav Vitanov 81 Reputation points

2024-08-05T12:58:22.1066667+00:00

test for posting.

Crystal-MSFT 47,536 Reputation points Microsoft Vendor

2024-08-06T02:36:45.84+00:00

@Borislav Vitanov, Thanks for the reply. For the device which the app installs successfully on the report with a user but fails on system, You can look into IntunemanagementExtension log to see if we can find something.
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