- Sometimes profile-specific issues can cause such problems
- Create a new admin account and see if the keyboard works there
- You may try an external keyboard and test if that works.
- Boot from a Linux Live USB to check if the keyboard works there. If it does, it confirms it's a Windows-specific issue.
- You may try a System Restore. Select any earlier Restore Point when everything was perfect.
- You can try using Media Creation Tool to repair your system.
Keyboard stopped working windows updates KB4023057
-After Windows updates, specifically KB4023057(https://support.microsoft.com/en-us/topic/kb4023057-update-health-tools-windows-update-service-components-fccad0ca-dc10-2e46-9ed1-7e392450fb3a), Keyboard stopped to work(Function key also stuck ON).
-Tried to uninstall the update a multiple times but it got installed again when windows starts always.
-Currently uninstall option is no longer available in Windows updates.
-Tried to Recover/restore/Reinstall Windows but the update is there.
-Cannot be uninstalled from recovery screen, says uninstall failed.
Keyboard TBS:
-Laptop is generally a bit old so not eligible for Windows 11, currently running Windows 10.
-Uninstalled device from devices manager (Keyboard PS2) - restarted
-No rollback option available (greyed out)
-T440s Laptop (ThinkPad) - Type 20AQ - PC02PBLN ----> downloaded all online drive updates from lenovo.
-Tried to look for older keyboard drivers but none found or available.
What else could be done This is certainly nor a hardware issue as device was left overnight when the update was completed and then next morning it stopped working?
2 answers
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S.Sengupta 18,291 Reputation points MVP
2024-07-20T02:28:52.3+00:00 -
Hania Lian 13,281 Reputation points Microsoft Vendor
2024-07-22T06:36:15.72+00:00 Hello,
If we could not uninstall the update in Settings. Try to use Control Panel or command to uninstall.
5 Ways to Manually Uninstall Windows 10 and 11 Updates (makeuseof.com)
How to Stop a Specific Windows Update From Installing - Guiding Tech
Meanwhile, check the keyboard manufacturer's official website for the latest drivers to install.
Best Regards,
Hania Lian
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