cannot Sign in for MFA because i change my phone

Gustavo Esquivel | Markovations 0 Reputation points
2024-07-19T18:50:01.0266667+00:00

Hi Everyone

i cannot Sign in for MFA because i change my phone and i don't have idea where i have to contact to ask a reset of my MFA to let me login again in my microsoft account

they big issue is that email is not a real one because it use myname@contoso.onmicrosoft.com

any idea?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. akinbade abiola 14,125 Reputation points
    2024-07-20T19:47:18.72+00:00

    Hello Gustavo Esquivel | Markovations,

    Thanks for your question.

    You need to contact the global Admin in that tenant. This usually will be one of the IT admins. They can help you reset

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Regards,

    Abiola

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