How to use Diagnostic data viewer with MS Teams?

Hasit Parmar 0 Reputation points
2024-07-23T13:41:21.5866667+00:00

Unable to use Diagnostic data viewer with MS teams mobile app.

I can confirmed that my windows laptop and mobile device both are running on same network (mobile network) but still unable to use diagnostic data viewer.

Error - Couldn't connect. Double check the connection string is correct and that diagnostic data viewer is running on the windows device you're connecting to, then try again.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. LiweiTian-MSFT 18,220 Reputation points Microsoft Vendor
    2024-07-24T01:47:48.9866667+00:00

    Hi @Hasit Parmar

    Please find the connection string of your Windows device in the Diagnostic Data Viewer settings on your Windows device.

    On Teams, go to Settings > Privacy > Diagnostic Data Viewer to enter the connection string of your Windows device and make sure it is entered correctly.

    Please note: If you're trying to view diagnostic data on a device other than the device it's being collected from (for example, viewing diagnostic data for your Mac from a device running Windows), the two devices have to be on the same network. Also, only private network IP address ranges, as defined in RFC 5753, are supported. For example, 10.0.0.x., 172.16.0.x, or 192.168.0.x.

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