Microsoft Copilot
Microsoft terminology for a universal copilot interface.
342 questions
Faced the same issues, was using Chrome. I tried in Microsoft Edge and it worked for me.
Why are files not being added to Copilot Chatbot Knowledge base?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 28.000000000000004%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Rajina Karki
40
Reputation points
I am having issues uploading files to a copilot studio chatbot that I have been building for my company. Every time I click add after uploading a file, it refreshes the page and goes back to the main knowledge base page but does not add the file I uploaded. Has anyone run into the same issue and been able to solve it? This has happened before and was solved within few hours or next day. But this time, I have been trying to add new files from last week but every time after adding new files it immediately only shows me the list of old files only.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 0%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Antonio Giovannelli 5 Reputation points2024-08-29T08:56:45.9533333+00:00 I have the same problem. Files (.pdf) appear in the list when i drag them, but when i click "Add", the page refreshes with no file on it.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 85%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Singh, Anupam - 0 Reputation points2024-08-30T13:07:27.3033333+00:00 I am facing the same issue. Uploaded files are not actually getting added to Knowledge base but the page gets refreshed. Trying it for more than 2hrs.
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Antonio Giovannelli 5 Reputation points
2024-08-30T13:23:04.3366667+00:00 Yesterday it was working with pptx and word files. Didn't try yet pdfs
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Singh, Anupam - 0 Reputation points
2024-09-02T05:49:14.5266667+00:00 None of the formats are getting uploaded : PDF/PPT/DOCX/TXT
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 48%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Schapira, Diego 0 Reputation points2024-09-13T09:20:23.2866667+00:00 Also facing same issues. Deleted all files to add newer versions and when uploading txt files the screen goes back to "Add knowledge source" screen and no files were uploaded.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 72%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Rory Burke 5 Reputation points2024-09-13T14:56:48.3066667+00:00 Also facing the same issue - and I'm using Edge.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 93%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Russell H. DeGrove 6 Reputation points2024-09-16T18:06:02.95+00:00 Is doing this in both Chrome and Edge. Impacts one specific bot, naturally the one that I have put all my efforts into for the past couple of weeks.
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2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 95%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
NYJ 10 Reputation points2024-09-10T09:49:15.5+00:00 -
Russell H. DeGrove 6 Reputation points
2024-09-16T18:13:08.4433333+00:00 Failing in both for me. Applies to a specific bot.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 22%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Jonathan Fernando Herrera 0 Reputation points2024-09-19T15:02:02.35+00:00 In my case I use Opera and indeed I played by Edge and if it works, thanks!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 0%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMI%3C/text%3E%3C/svg%3E)
Mohamed Ifham 5 Reputation points2024-09-19T07:44:31.2633333+00:00 Clear cookies and cache in chrome and try again. It worked for me