Azure Stack 2024.07 Cumulative Update 10.2405.2.7 Stuck

Question

I have a single-node Azure Stack HCI host that I started the 2024.07 Cumulative Update (10.2405.2.7) on and it hasn't progressed in over a week. It just remains on Update OS > Update Host OS > CUA Attempt. I've looked at the Known Issues for 2405.2 and tried running

Get-SolutionUpdate|Start-SolutionUpdate

and

#To work around this issue, on each cluster node, add the following registry key (no value needed): 
New-Item -Path "HKLM:\SYSTEM\CurrentControlSet\Services\HciCloudManagementSvc\Parameters" -force 
#Then on one of the cluster nodes, restart the Cloud Management cluster group. 
Stop-ClusterGroup "Cloud Management" Start-ClusterGroup "Cloud Management"

but neither command seems to make a difference. If I check the update progress, it shows that it's Installing and at 80% complete.

Get-SolutionUpdate | ft Version,State,UpdateStateProperties,HealthState


Version           State UpdateStateProperties HealthState
-------           ----- --------------------- -----------
10.2402.3.10  Installed                           Success
10.2405.0.23  Installed                           Success
10.2405.1.4   Installed                           Success
10.2405.2.7  Installing 80% complete.             Success

Any ideas on how to abort this update and try again or get it unstuck?

Answer

Hello Allen Bower,

Welcome to the Microsoft Q&A and thank you for posting your questions here.

Problem

I understand that you are having issues with your Azure Stack HCI update process which has become stuck, and you've already tried some troubleshooting steps without success. You're looking for how to abort this update and try again or get it unstuck.

Solution

There are a few additional steps and considerations to help resolve the issue:

Review the update logs for any specific errors or issues that might be causing the update to hang. You can find the logs in the C:\Windows\Cluster\Reports\UpdateLogs directory on the host. Look for any error messages or warnings that could provide clues.

Ensure the overall health of the cluster is good. Run the Test-Cluster cmdlet to check for any underlying issues that might be preventing the update from progressing.
```
   Test-Cluster
```
Verify that there is sufficient disk space and resources on the host. Insufficient resources can sometimes cause updates to stall.
If the update seems stuck, you might need to restart the update process. However, please proceed with caution and ensure you have a backup or snapshot if possible. To restart the update process, try the following:
```
   Stop-ClusterGroup "Cloud Management" 
   Start-ClusterGroup "Cloud Management" 
   Get-SolutionUpdate | Start-SolutionUpdate
```
1. If the above steps do not work, you may need to manually clear the update status and attempt to start the update again. You can try the following steps:
2. Stop the Cloud Management service: using PowerShell command => Stop-Service HciCloudManagementSvc
3. Clear the registry key: Use PS Command => Remove-Item -Path "HKLM:\SYSTEM\CurrentControlSet\Services\HciCloudManagementSvc\Parameters" -Recurse
4. Restart the service and cluster group: Start-Service HciCloudManagementSvc Start-ClusterGroup "Cloud Management"
5. Try starting the update again: Get-SolutionUpdate | Start-SolutionUpdate

Accept Answer

I hope this is helpful! Do not hesitate to let me know if you have any other questions.

** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful ** so that others in the community facing similar issues can easily find the solution.

Best Regards,

Sina Salam

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Azure Stack 2024.07 Cumulative Update 10.2405.2.7 Stuck

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